WEBSITE QUESTIONS AND ANSWERS
Q – Where can I find the MyEnvera app?
A – Click here to download: https://www.myenvera.com/
Q – Who should I call when a gate is broken?
A – Call Envera at (877) 936-8372. District Staff or Envera will fix the gate as quickly as possible.
Q – Does the District seek to collect repair costs when a gate is damaged?
A – Yes, each time a gate is damaged staff investigates and identifies the car or person that caused the damage, then invoices the responsible party or pursues the responsible party’s insurance coverage.
Q – Why are gates opened during storms?
A – In case of power outages, gates are left open to facilitate ingress and egress, protect the entry system from damage, and comply with law enforcement requirements.
Q – If a crime occurs, can video evidence be provided to authorities?
A – Yes, both the CDD and residents can provide video evidence to the police. However, video evidence is not released by the CDD to individuals.
Q – Who should I call if observe a crime?
A – If it is an emergency call 911; otherwise, call the nonemergency Hillsborough County District 4 Sheriff’s Office at (813) 247-0455.
Q – Who do I call if I see someone trespassing on CDD property?
A – Call the nonemergency Hillsborough County District 4 Sheriff’s Office at (813) 247-0455. A trespassing authorization is on file at the sheriff’s office that allows law enforcement to come out without any further resident/management interaction.
GENERAL CDD ISSUES
Q – Who should I call if I observe a broken irrigation line, fallen tree, pothole, etc.?
A – If the observation is made during ordinary business hours, call (813) 649-1500. If the observation is made outside of ordinary business hours (i.e. at night or on the weekend), and you believe it is an emergency, you may also call that same number and leave a message with your name, number, and what you observed. If it is truly an emergency, someone will call you back immediately, but if not, the CDD will address the issue during ordinary business hours.
SEAWALL RELATED ISSUES
Q – How can I determine the status of the seawall repair project?
A – Please go to the “Projects” tab on the CDD website, then click on “Seawall Project,” or click here.
Q – How can I submit a claim for damage to my property that I believe was caused by seawall repair work?
A – Please go the “Projects” tab on the CDD website, then click on “Upland Claims,” or click here.
Q – When will the seawall adjoining my property be repaired?
A – Please click here for a seawall priority map, which indicates via color-coding how the District is prioritizing the repairs of the seawall. As information becomes available, target dates for starting the repairs of specific lots will be added to this map.
Q – How will the District pay for the repair of the seawall?
A – The Board anticipates obtaining a long-term bond.
Q – How do I obtain approval to dredge underneath my boat lift?
A – The Developer needs to authorize the work. You can contact the developer directly or send an email with your address and phone number to Joe Roethke, and he will forward the information to the relevant party.
CDD RULES AND POLICIES
Q – Where can I view a copy of HOA and CDD rules and policies?
A – Links for various handbooks are listed below.
- CDD Waterways and Boating Facilities Rules and Policies
- CDD Amenity Rules and Policies
- CDD Parking Rules (see below)
CDD PARKING AREAS AND ROADWAYS
Q – Which parking areas and roadways are regulated by the CDD?
A – The CDD regulates the following areas with respect to parking:
- Street Parking*
- MiraBay Clubhouse Parking (Map)
- Tennis Facility Parking Lot (Map)
- Landings Park (Map)
- Admiral Pointe (Map)
*Please refer to the MiraBay Architectural Guidelines, Page 7, Chapter 6 – Vehicles and Vehicle Parking (6.3.3)
Q – What are the rules for each parking area and roadway owned by the CDD?
A – For a complete recitation of rules applicable to all CDD parking areas, please go to the “Policies” tab on the CDD website, then click on “Parking/Towing Policy,” or click here. The following is a summary:
With respect to all CDD parking areas:
- All vehicle parking is for recreational facilities users and District staff, employees, and vendors/consultants only.
- There is no parking permitted in the area in front of the MiraBay Clubhouse. This area is reserved for emergency and law enforcement vehicle parking only.
- No parking is available at a CDD facility after that CDD facility closes.
- Generally, overnight parking is not permitted. However:
- Reserved overnight parking is available for Anchor Cove residents at the MiraBay Clubhouse, but only where indicated in the Parking/Towing Policy (see Parking/Towing Policy for details).
- Reserved overnight parking at the MiraBay Clubhouse is also available to others but by permit only and only at the MiraBay Clubhouse (the permit must be displayed on bottom left side of windshield; non-permitted vehicles will be subject to immediate tow (not subject to standard tow protocol) at owner’s expense; the permit cost is $10.00 per permit per year; and permits are valid for one (1) year and run in accordance with the CDD’s fiscal year (October 01 – September 30)).
- Reserved overnight parking is enforced between 7:00 PM (EST) and 7:00 AM (EST).
With respect to the Boat Lift:
- There are no designated parking areas in the vicinity of the Boat Lift.
- Parking on grass or on landscaped areas is prohibited.
With respect to parking exceptions and special dispensations and circumstances:
- Parking exceptions will be granted by way of written correspondence through expressed authority of certain individuals identified in the Parking/Towing Policy (see Sect. II, Paragraph 1 of the Parking/Towing Policy for details).
- No verbal exceptions will ever be issued or held valid.
- It is the responsibility of the person requesting a parking exception to secure all necessary documentation and approvals.
- Failure to secure all necessary documentation and approvals will result in the towing and/or removal of the vehicle from premises.
- Upon expiration of a written exception notice, the owner will have 24 hours to remove the vehicle in accordance with the Parking/
Q – Who do I contact to obtain a temporary parking sticker for a CDD parking lot?
A – Please contact CDD Club Director Michael Rodriguez by phone at (813) 649-1500 or by email for a temporary parking sticker to park in a CDD parking lot.
Q – If I see a potential parking violation in a CDD parking lot, who do I contact?
A – If you see a potential parking violation in a CDD parking lot, please contact CDD Club Director Michael Rodriguez by phone at (813) 649-1500 or by email.
Q – Who is responsible for calling the towing company to remove a car, truck, or trailer parked illegally in a CDD lot?
A – The CDD is responsible for calling the towing company to remove a car, truck, or trailer parked illegally in a CDD lot.
Q – If my vehicle was towed from a CDD parking lot, who do I contact?
A – If your vehicle has been towed from a CDD parking lot, please contact Sunpoint Automotive at (813) 645-7653. Sunpoint Automotive’s street address is 2212 East College Avenue, Ruskin, FL 33570. It is the designated tow company for all CDD parking lots, including the MiraBay Clubhouse, Admiral Pointe, the Tennis Facility Parking Lot, and Landings Park
HOA PARKING AREAS AND ROADWAYS
Q – What are the parking rules for roadways and parking lots located within each HOA?
A – The parking rules for roadways and parking lots located within each HOA are as follows:
- Mirabay HOA. No overnight street parking is permitted. Please refer to the MiraBay Architectural Guidelines, Page 7, Chapter 6 – Vehicles and Vehicle Parking (6.3.3) for details.
- Anchor Cove.
- All owner/renter vehicles should be parked in the garage or in their specified driveway with no overhang into the alley.
- There are overflow spaces located next to the back gate by the pool. These may be used on an as need basis.
- Visitors staying for less than 3 days may use the spaces located in front of the units.
- Alley parking is not authorized because it could prevent garbage trucks and emergency vehicles from reaching the end units. This requirement is strictly enforced for the safety of all community members.
- Anchor Cove has towed vehicles in the past. If a vehicle is towed, the resident needs to contact the towing company. Signs are posted. Please refer to the Anchor Cove Parking Rules for details.
- Bay Breeze HOA. Bay Breeze HOA does not have any specific parking rules or regulations. However, the governing documents do indicate that all street parking must be on a temporary basis.
Q – Who has responsibility for enforcing HOA parking rules?
A – The respective HOAs based on each HOA board’s direction with the assistance of the homeowners.
Q – If I see a potential parking violation in an HOA parking lot or roadway, who do I contact?
A – If you see a potential parking violation in an HOA parking lot or roadway, please contact HOA Manager Catherine Gangloff by phone at (813) 497-8139 or by email.
Q – Who is responsible for calling the towing company to remove a car, truck, or trailer parked illegally in an HOA parking area or roadway?
A – Anchor Cove grants board members and/or community managers authority to tow cars, trucks, or trailers that are illegally parked in an HOA parking area or roadway; however, residents are not authorized to have a vehicle towed. Mirabay HOA and Bay Breeze HOA do not tow.
Q – If my vehicle was towed from an HOA parking area or roadway, who do I contact?
A – The towing company as indicated by signage.